8. Obligation to cooperate
The client is requested to check the correctness of all details when booking. On arrival at the holiday home, the client must check the inventory and report any defects to the owner or his house service within 24 hours so that the problem can be remedied. All other complaints about the rented property must also be reported immediately to the owner or his house service on site. Should the client himself become the cause of damage during his stay, this must also be reported directly to the owner or his on-site house service. The property must be left clean when moving out. This also includes the cleaned kitchen inventory.
The booking party acknowledges that service staff such as pool service, gardeners or cleaners etc. are available at normal times. have access to the rented property/ plot
The maximum number of persons stated in the booking and in the voucher applies to the occupancy of the rental property. Should the number of fellow travellers change by the day of arrival, this must be communicated immediately. In principle, the occupancy is only possible up to the maximum number of persons stated in the description of the rental object. In the event of over-occupancy by the client, there is no obligation to accommodate the non-registered persons. The excess persons must leave the rental property immediately upon request by the owner or his representative. The owner is entitled to demand additional remuneration in an appropriate amount for the period of time during the over-occupancy. The owner has the right to withdraw from the rental agreement in the event of overcrowding by the client. The obligation to provide accommodation thereby expires and the client and all fellow travellers must leave the rented property immediately. Advance payments and deposits will not be refunded. Damages incurred by the owner due to the non-agreed over occupancy are to be compensated by the client.
In principle, the accommodation of pets is subject to the prior consent of the respective owner. In the case of accommodation of pets, the deposit for the animal is increased by the amount stated in the service description of the corresponding holiday property. The client is liable for all damages caused by animals he/she accommodates. Otherwise, the same consequences apply as for overcrowding under point 9.
The use of the holiday property, including all associated outdoor facilities, is at your own risk. The owner assumes no liability in case of accidents. The client is responsible for his/ her own property and valuables, as well as cash. The owner assumes no liability in the event of burglary. The customer has to treat the accommodation and the inventory with care. He is obliged to report all damages occurring during his stay to the local service staff. See also point 4 - Duty to cooperate. The customer is personally liable for any damage caused by him/he.
12. Exclusion of liability
The invitation to tender for the properties to be rented was prepared to the best of our knowledge and according to the information provided by the service provider/ owner. No liability is accepted for changes which are or have been made on site by owners or third parties and of which leondoro has no knowledge. The use of the holiday property, garden and outside facilities (pool), the furnishings is at your own risk. Liability on the part of leondoro is excluded. This applies in particular in the event of accidents, theft, burglary, noise pollution caused by construction activities on neighbouring properties without time limitation. We are not liable for any influence on the rented property by force majeure, such as strike, war, earthquake or other natural disasters, customary power and water failures, insects, animals or storms. Furthermore leondoro is not liable for the permanent availability of installations such as central heating, internet, pool, etc. If the use of the holiday property is not possible due to force majeure and no replacement property can be arranged, liability is limited to a maximum of the amount of the customer's already paid deposits (not final payment). All claims for damages of the traveler are to be made to the corresponding owner or administrator
The customer can withdraw from the booking contract at any time. Withdrawal from the contract by the customer must be made in writing to leondoro. Cancellation of the booking will be forwarded by leondoro to the service provider/ owner and will be notified. The date of receipt of the cancellation by leondoro is decisive for the cancellation. If the date of receipt of the cancellation is a Saturday, Sunday or public holiday, the next working day is considered the date of receipt. In the event of cancellation, leondoro is entitled to compensation for expenses incurred and the agency fee. The deposit paid will not be refunded under any circumstances. In the event of withdrawal, the following fees will be calculated and due as loss of rent for the owner: The basis for the calculation is the total rent minus the deposit.
Until 90 days before the start of the rental 35% of the remaining price,
until 60 days before the start of the rental 40% of the remaining price,
up to 28 days before the start of the rental 60% of the remaining price,
until 01 day before the start of the rental 90% of the remaining price,
in case of cancellation or no-show on the day of arrival, the entire remaining price is due. in case of cancellation after a rebooking, not the day of the rebooking but the day of the first booking is decisive for the calculation of the deadlines